The Cable Show 2012

Graham Tutton

VP, Customer Journey & Insights
Comcast Cable

Graham Tutton

Graham leads the OneComcast Customer Experience team and is charged with providing the organization detailed insights, analysis and recommendations for enhancing the Comcast Customer Experience. Graham and his team will leverage customer, operational, market and financial data to provide evaluations of current performance, factors affecting TCF (Loyalty), and areas of improvement and leverage. This team will also evaluate the organizational financial impact of variations of performance, and will partner closely with cross functional teams to improve experiences in an effective and efficient manner.


Sessions