Graham leads the OneComcast Customer Experience team and is charged with providing the organization detailed insights, analysis and recommendations for enhancing the Comcast Customer Experience. Graham and his team will leverage customer, operational, market and financial data to provide evaluations of current performance, factors affecting TCF (Loyalty), and areas of improvement and leverage. This team will also evaluate the organizational financial impact of variations of performance, and will partner closely with cross functional teams to improve experiences in an effective and efficient manner.
Opportunity of a Lifetime: Creating Long-Term Value through Customer Optimization
Monday, May 21, 2012
3:30 PM - 4:30 PM